Frequently asked questions

What is the build time on custom cable orders?

Our build time varies depending on our backlog at that time, but it usually around two weeks.
We're always doing our best to minimize the wait time as best as possible without compromising our quality assurance and craftsmanship.

What kind of warranty do you offer for your products?

Products that are made by Arctic cables come with a hassle-free lifetime and fully transferable warranty.** *Repair service: If you send your AC cable back for repair, the labor and replacement parts are free. The customer pays for shipping.* *We'll cover the return shipping cost in the first 12 months. *Re-termination service: If you send your AC cable back for re-termination, e.g., changing the connectors from Audeze to Focal or for changing the connectors to a different brand, the labor is free, the customer pays for the replacement connectors and return shipping.

What is your return policy?

We offer a vast selection of custom cables and a wide variety of customization options, making returns essentially impossible.* Still, we will consider accepting returns within 14 days with common customization options, e.g., all-black sleeve design, black splitter, standard lengths, standard connectors, etc. If you think there's a possibility you'd want to send your custom cable back for a refund for any reason, contact us before placing an order so we could review the order details. *The Opera series has a 30 day trial period and can be returned for a full refund within that timeframe*
*Shipping costs are not refundable.

What is the "AC club"?

An exclusive membership for AC customers. What are the benefits of being an AC club member? Access the club's forum, allowing you to ask questions, post comments, and get a direct response from our team and other club members, exclusive promotions and coupons, a chance to win valuable giveaways, and more. How much it costs to join the AC club membership? It's free. How can I join? 1. Own an AC product. 2. Be a reviewer that reviewed at least one AC product. I bought a used AC product from another customer. Can I still join the club? Absolutely. All of the warranty and club privileges are transferred from the original customer to the new one. *The new system can only recognize orders that were made through our new website. If you purchased an AC product via a custom invoice, from our previous website, or from a fellow customer, and you'd like to join the club, please take the following steps:

  1. Send us an email at: info@arcticcables.com with the original owner's full name and the order or transaction number.
  2. Sign up for our AC club membership using the same email address and wait for a confirmation email from us.

Can I cancel my order?

Our custom cables are made-to-order and 100% handmade.
If you need to cancel or modify your order, please contact us within the first 48 hours after you've placed your order.
After approximately 48 hours, we will cut and gather the materials we need for your custom build and possibly even start the braiding/sleeving work and preparing your custom cable for soldering. Please make your cable and customization options selections are conclusive before placing your order. If you have any uncertainties, please use our team for advice; we're here to help and respond quickly. If you're not sure which termination you need for your setup, please list your devices and headphones in the text field on the customization page so we could double-check the compatibility for you. If there's a problem with your order, please don't worry, we'll contact you and explain which parts need to change.